Q: What are Online & Rental numbers

Online Numbers: <ul> <li>One time use number that allows you to get SMS and verify accounts on many different online platforms.</li> <li>Our platform will allow you to activate a new account by receiving SMS through our user-friendly dashboard with ease.</li> <li>The numbers are available for all major platforms and many other services including: Google/Gmail, Blizzard, Twitter, Facebook, Instagram and more! (Over 150 services and keeps growing every day)</li> <li>Learn more <a href="/en/article/where-can-i-find-a-full-list-of-your-supported-services-10fu0hr/">"Supported Services"</a> section.</li> </ul> <hr /> Rental Numbers: <ul> <li>Same as Online Numbers **BUT **now you can rent a number up to 4 weeks and receive unlimited SMS/OTP from multiple platforms through our dashboard.</li> </ul>

Question 1

How can I add funds using Gift Card

Accepted Answer

||| SMSVerification staff will never ask you for your account password !

Sign Up and create a new account or Log In to your account.
Click HERE to create an account on Kinguin or Log In to your existing account.
Purchase a Kinguin gift card for the amount you want to add to your SMSVerification account.
Submit HERE the key (xxx-xxx-xxx-xxx-xx) provided by Kinguin and a screenshot of the order.
Our team will review the gift card and verify the information within 6 hours.
Once the gift card has been cleared and verified, the funds will be added to your SMSVerification account and you will be notified.
Please be advised that the system will automatically convert the FX rate from Euro to Dollar based on the prevailing rate at the time the gift card is approved.
If you encounter any problem while redeeming the key you can ask for help in LiveChat or create a ticket on our Discord Server.

Question 2

What are Online & Rental numbers

Accepted Answer

Online Numbers:

One time use number that allows you to get SMS and verify accounts on many different online platforms.
Our platform will allow you to activate a new account by receiving SMS through our user-friendly dashboard with ease.
The numbers are available for all major platforms and many other services including: Google/Gmail, Blizzard, Twitter, Facebook, Instagram and more! (Over 150 services and keeps growing every day)
Learn more "Supported Services" section.

Rental Numbers:

Same as Online Numbers **BUT **now you can rent a number up to 4 weeks and receive unlimited SMS/OTP from multiple platforms through our dashboard.

Question 3

I’m not receiving SMS, What should I do

Accepted Answer

While using Online numbers service, Sometimes you might not receive this SMS due high traffic from the carrier side.
After the SMS was sent to the number bought, make sure to click "Send SMS" and "Check Status" on your user dashboard.
If you didn't receive the SMS between the first 4-5 min please cancel the number and you will get a full refund instantly to your balance, Then try a new number.
Some services and country's have different successes rates because of the security levels of the website, such as sensitivity to your network address. We recommend using a VPN with geolocation that matches the country of the number, and the SMS should be delivered. Read more about "Success Rates".
If you're not logging in to your account for the first time, cookies may provide information about unusual activity and the service may not send you the code. Try using a different browser or incognito mode.
After 20 Min the numbers aren't active anymore and our system will cancel them and show a "refund" message, you should check your balance and see if you got a refund, If not please contact our support team through LiveChat or Discord Server.

|| Don't worry - We won't charge you for numbers that didn't receive SMS. Our Client Protection Policy ensures that you'll only pay for valid number

Question 4

How can I add funds using Credit Card

Accepted Answer

||| SMSVerification staff will never ask you for your account password !

Sign Up and create a new SMSVerification account or Log In to your account and click the DEPOSIT button.
On the DEPOSIT page, select "Checkout by Debit/Credit Card" and enter your full name and the amount you wish to deposit.
Click "Purchase" and you will be directed to a secure page to complete the checkout process.
3DS protocol verification process is enabled on all credit/debit card payments. Because of that you are required to enter the 6-digit code sent to your phone by your credit card provider.
Once the transaction is completed your account balance will be updated immediately, a receipt will be sent to your email with the transaction number. We recommend saving at least one transaction number for future reference.

Please note that the minimum deposit amount is $5, and fees may apply depending on your country and credit card provider. Our checkout page is secured with SSL and PCI encryption to protect your privacy. For more information about the 3DS Protocol, please visit HERE.

|| **If you have any concerns about your balance, don't hesitate to reach out to our support team through LiveChat or Discord Server. We're here

Question 5

How can I add funds using Cryptocurrency

Accepted Answer

||| SMSVerification staff will **never **ask you for your account password !

Sign Up and create a new SMSVerification account or Log In to your account and click the DEPOSIT button.
On the DEPOSIT page, select "Checkout by Bitcoin/Ethereum/Litecoin".
After clicking "Purchase" you will be directed to a secure payment page by Coinbase to complete the checkout process.
At the payment page you will be able to choose the specific Cryptocurrency that you want to use.
Scan the QR code or copy the wallet address to complete the payment.
Crypto transfer may require manual confirmation from our team. Don't worry, we'll review your transaction as soon as possible.

|| If you have any concerns about your balance, don't hesitate to reach out to our support team through LiveChat or Discord Server. We're here to help :)

| SMSVerification also supports Credit Card and Gift Cards payments.

Question 6

Is there any Client Protection

Accepted Answer

| Client protection is an exclusive service offered by SMSVerification to protect its customers from paying for numbers that are not working nor receiving SMS.

Client protection is an exclusive service offered by SMSVerification to ensure that our customers are protected from paying for numbers that do not work or receive SMS.

This means that if a customer purchases a number and does not receive the SMS, they will not be charged for that number and the balance will be automatically and instantly refunded.

To take advantage of this protection, simply click on the "Cancel Number" button in your user dashboard. This will initiate the refund process, and you will be automatically and instantly refunded for the unsuccessful number. This protection ensures that our customers only pay for numbers that are successful and can be used to verify accounts on online platforms, giving them peace of mind and confidence in our service.

|| If you have more question about Client Protection or other subjects, don't hesitate to reach out to our support team through LiveChat or Discord Server. We're here to help :)

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