Articles on: Payments

How to solve error - "We are unable to complete your request at this time"

Resolving Payment Issues: Why Disabling VPN/Proxy Connection Matters

"We are unable to complete your request at this time" - Why Does This Error Occur?

When you connect to the internet through a VPN (Virtual Private Network) or a proxy server, your online activities are routed through servers located in different regions or countries. While VPNs and proxies can provide privacy and security benefits, they can also cause problems when it comes to making online payments.
Many payment processors and e-commerce platforms use fraud prevention systems that detect unusual or inconsistent IP addresses associated with transactions. When a user attempts to make a payment while connected to a VPN or proxy, it can trigger these systems to flag the transaction as potentially fraudulent, leading to the "We are unable to complete your request at this time" error message.

The Solution: Disable VPN/Proxy Connection If you encounter this error message while trying to make a payment, the first and most straightforward step to resolve the issue is to disable your VPN or proxy connection. Here's how you can do it:

Disconnect the VPN: If you are using a VPN service, disconnect from it temporarily. Most VPN applications have an "off" or "disconnect" button that allows you to quickly disable the VPN.

Turn off Proxy Settings: If you are using a proxy server, you can disable it by going to your internet settings or browser settings. Look for the proxy settings section and select the option to disable or turn off the proxy.

Retry the Payment: After disabling your VPN or proxy, attempt the
Payment again. In most cases, this simple step will resolve the issue, allowing you to complete your transaction successfully.

Disabling VPN/Proxy connection essentially restores your original IP address, which is likely to be recognized as more trustworthy and consistent by payment processors. This, in turn, reduces the chances of encountering fraud detection triggers and resolves the "We are unable to complete your request at this time" error.

Updated on: 31/08/2023

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